Order Terms & Conditions

Custom Order Terms

Payment Terms:

To approve the order, a deposit amount of at least 50% of the total order value is required.

The remaining balance is paid when the delivery date is determined. No shipping before the full payment of the order is made.

In the case of contract cancellation, 25% of the contract value is deducted.

In case a new tax or customs fees are added before order arrival, the incurred fees will be added to the final invoice on delivery.

Cancellation of your Order:

You can cancel or modify your order within 3 working days after the order is placed without any fees. Passed that period, you cannot cancel or modify your order.

Delivery Terms:

Delivery time is set as 90 working days – minimum – from the date of the first payment that is not less than 50% (not subject to force majeure, shipping disruptions, and annual holidays) without extra compensation.

In case the receiver (second party) is not ready to receive the order, the supplier (first-party) will store the goods for 30 days -maximum- and storage fees are calculated as 10% of the order’s value per month.

Sizes, colors, and model chosen by you are approved based on the attached form you have already signed (Order Form), in case the (components/items) are missing or damaged.

 

Although great care is taken during packaging, damages may occur during delivery.

To speed up handling your refund (compensation) claim, please help us finishing what follows:

  • In front of the delivery agent, check the content of the shipment to see if all required parts are included.
  • Sign the delivery receipt (Delivery Form).
  • Add notes regarding any damaged items on the signed receipt invoice.
  • Do not throw away any part of the outer or inner packaging.
  • Send us your replacement request of the damaged parts within 7 days from the date of delivery.
  • Milano Furniture is not responsible for replacing/repairing any damage related to parts after this period.

Warranty Terms:

In case of a manufacturing defect or damage resulting from poor storage or shipping conditions, the order is returned within a similar period as that of international order.

The warranty period is one year for manufacturing defects only

The goods displayed in our showrooms/fairs are shipped to the customer as they appear in the showroom. The customer must check for any defects/damages during the exhibition with no right to retrieve the goods after delivery.

Client Signature ……..

Refund Policy:

  • Credit/Debit Card: We proceed to refund within 7 working days for the same credit/debit card used during the order process.
  • Cash on Delivery: Our Customer Service will request all your bank details and will refund the person who placed the order within 10 working days. (Cancellation and Refund Form)
  • POS & Checks: Our Customer Service will request all your bank details and will refund the person who placed the order within 10 working days.

 

Domestic Order Terms (From Fair)

Payment terms:

To approve the order, a deposit amount of at least 25% of the total order value is required within a period not exceeding 7 days. In case no full-payment has been made during the designated period, the order is canceled and the customer is refunded within 10 working days.

In case full payment is made, the customer is entitled to a refund within 7 days. Past that period, a 10% administrative fee will be deducted.

Delivery Terms:

Delivery time is set as 90 working days – minimum – from the date of the first payment that is not less than 50% (not subject to force majeure, shipping disruptions, and annual holidays) without extra compensation.

In case the receiver (second party) is not ready to receive the order, the supplier (first-party) will store the goods for 30 days -maximum- and storage fees are calculated as 10% of the order’s value per month.

Sizes, colors, and model chosen by you are approved based on the attached form you have already signed (Order Form), in case the (components/items) are missing or damaged.

 

Although great care is taken during packaging, damages may occur during delivery.

To speed up handling your refund (compensation) claim, please help us finishing what follows:

  • In front of the delivery agent, check the content of the shipment to see if all required parts are included.
  • Sign the delivery receipt (Delivery Form).
  • Add notes regarding any damaged items on the signed receipt invoice.
  • Do not throw away any part of the outer or inner packaging.
  • Send us your replacement request of the damaged parts within 7 days from the date of delivery.
  • Milano Furniture is not responsible for replacing/repairing any damage related to parts after this period.

Warranty Terms:

In case of manufacturing defect or damage resulting from poor storage or shipping conditions, the order is returned within a similar period as that of international order.

The warranty period is one year for manufacturing defects only

The goods displayed in our showrooms/fairs are shipped to the customer as they appear in showroom. The customer must check for any defects/damages during the exhibition with no right to retrieve the goods after delivery.

Client Signature ……..

Refund Policy:

  • Credit/Debit Card: We proceed to refund within 7 working days for the same credit/debit card used during the order process.
  • Cash on Delivery: Our Customer Service will request all your bank details and will refund the person who placed the order within 10 working days. (Cancellation and Refund Form)
  • POS & Checks: Our Customer Service will request all your bank details and will refund the person who placed the order within 10 working days.