Order Terms & Conditions

Pre-Order Terms

Payment Terms:
To approve the order, a deposit amount of at least 50% of the total order value is required.
The remaining balance is paid when the delivery date is determined. No shipping before the full payment of the order is made.
In case of order or contract cancellation, 25% of the order or contract value is deducted.
In case a new tax or customs fees are added before order arrival, the incurred fees will be added to the final invoice on delivery.

Cancellation of your Order:
You can cancel or modify your order within 3 working days after the order is placed without any fees. Passed that period, you cannot cancel or modify your order.

Delivery Terms:
Delivery time is set as 120 working days – minimum – from the date of the first payment that is not less than 50% (not subject to force majeure, shipping disruptions, and annual holidays) without extra compensation.

In case the receiver (second party) is not ready to receive the order, the supplier (first-party) will store the goods for 30 days -maximum- and storage fees are calculated as 10% of the order’s value per month.

Sizes, colors, and model chosen by you are approved based on the attached form you have already signed (Order Form), in case the (components/items) are missing or damaged.

Although great care is taken during packaging, damages may occur during delivery.

To speed up handling your refund (compensation) claim, please help us finishing what follows:

  • In front of the delivery agent, check the content of the shipment to see if all required parts are included.
  • Sign the delivery receipt (Delivery Form).
  • Add notes regarding any damaged items on the signed receipt invoice.
  • Do not throw away any part of the outer or inner packaging.
  • Send us your replacement request of the damaged parts within 7 days from the date of delivery.
  • Milano International Trading Est is not responsible for replacing/repairing any damage related to parts after this period.

Warranty Terms:
In case of a manufacturing defect or damage resulting from poor storage or shipping conditions, the order is returned within a similar period as that of international order.

The warranty period is one year for manufacturing defects only.

The goods displayed in our showrooms/fairs are shipped to the customer as they appear in the showroom. The customer must check for any defects/damages during the exhibition with no right to retrieve the goods after delivery.

Refund Policy:

  • Credit/Debit Card: We proceed to refund within 7 working days for the same credit/debit card used during the order process.
  • Cash on Delivery: Our Customer Service will request all your bank details and will refund the person who placed the order within 10 working days. (Cancellation and Refund Form)
  • POS & Checks: Our Customer Service will request all your bank details and will refund the person who placed the order within 10 working days.

Domestic Order Terms

Payment terms:
To approve the order, a deposit amount of at least 50% of the total order value is required within a period not exceeding 7 days.
In case no full-payment has been made during the designated period, the order is canceled and the customer is refunded within 10 working days.
In case full payment is made, the customer is entitled to a refund within 7 days. Past that period, a 10% administrative fee will be deducted.

Cancellation of your Order:
You can cancel or modify your order within 3 working days after the order is placed without any fees. Passed that period, you cannot cancel or modify your order.

Delivery Terms:
Delivery time is set as 120 working days – minimum – from the date of the first payment that is not less than 50% (not subject to force majeure, shipping disruptions, and annual holidays) without extra compensation.

In case the receiver (second party) is not ready to receive the order, the supplier (first-party) will store the goods for 30 days -maximum- and storage fees are calculated as 10% of the order’s value per month.

Sizes, colors, and model chosen by you are approved based on the attached form you have already signed (Order Form), in case the (components/items) are missing or damaged.

Although great care is taken during packaging, damages may occur during delivery.

To speed up handling your refund (compensation) claim, please help us finishing what follows:

  • In front of the delivery agent, check the content of the shipment to see if all required parts are included.
  • Sign the delivery receipt (Delivery Form).
  • Add notes regarding any damaged items on the signed receipt invoice.
  • Do not throw away any part of the outer or inner packaging.
  • Send us your replacement request of the damaged parts within 7 days from the date of delivery.
  • Milano International Trading Est is not responsible for replacing/repairing any damage related to parts after this period.

Warranty Terms:
In case of manufacturing defect or damage resulting from poor storage or shipping conditions, the order is returned within a similar period as that of international order.

The warranty period is one year for manufacturing defects only.

The goods displayed in our showrooms/fairs are shipped to the customer as they appear in showroom. The customer must check for any defects/damages during the exhibition with no right to retrieve the goods after delivery.

Refund Policy:

  • Credit/Debit Card: We proceed to refund within 7 working days for the same credit/debit card used during the order process.
  • Cash on Delivery: Our Customer Service will request all your bank details and will refund the person who placed the order within 10 working days. (Cancellation and Refund Form)
  • POS & Checks: Our Customer Service will request all your bank details and will refund the person who placed the order within 10 working days.

General Terms and Conditions

www.casa.milanoint.com may at any time modify the Terms and Conditions of the Website, without any prior notification to you. In the event of the modified Terms and Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site. You can access the latest version of the Terms and Conditions at any time on our website.

Use of the website is available only to the persons who can form legally binding contracts under the applicable law. Persons who are “incompetent to contract” as per local Contract Acts, are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use, Those who choose to access the website from inside and outside of the kingdom of Saudi Arabia and also responsible for compliance with local laws whenever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.

By using the website, you agree to be bound by the Terms and Conditions respectively. You are prohibited from violating or attempting to violate the security of the website, including without limitation:

  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming,“ mail bombing “or crashing”.
  • Sending unsolicited email, including promotions and/or advertising of products or services.
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. If you object to Your Information being transferred or used in any way please forward your request to info@milanoint.com or deem not to use the website. For more details please read Privacy Policy webpage of our site. Registration includes the information (Your Information) that you need to provide us to deal with us and also to contact you. You agree that we may use (and update) Your Information to manage your Registration and to control your identity during the online checkout process.

The details provided by you during Registration will be protected in accordance with our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through info@milanoint.com. As you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletter or by posting notices such as disclosures on the website. You agree that any communication that we provide to you electronically satisfy any legal requirement, as in writing.

We may monitor, record, store and use any telephone, email or other electronic communications with Your Information for training purposes, to check instructions given to us and to improve the quality of our customer service. We reserve the right, at our sole discretion, to limit the quantity of items selected per person, per household or per order on  My shopping cart . While the website strives to provide accurate products information (such as stock availability, pricing, products features, images, and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to- marketing proposal, ads, offers, magazines and flyers) on the website does not guarantee stock, offer and price availability online or in store.

Errors may occur in the process of providing product photo, description, service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product photo, description, service and pricing is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product photo, description, service and pricing information, the website have the right, to either contact you for instructions or cancel your order and notify you of such cancellation.

Still, in our effort to be the lowest price provider in Saudi Arabia, store pricing will sometimes differ from the website prices. We strive to provide you with the best prices possible on the website, as well as in all our stores. However, sometimes price online does not match the price in a store.

Stock availability and pricing are subject to change without prior notice. All Prices and Fees are inclusive of VAT as applicable – unless stated otherwise.